Privacy Policy
Effective November 8, 2026
This policy describes how FixMatched ("we," "us") handles personal information on our website. It is written to be accurate for what we do today. It is not legal advice and has not been reviewed by a lawyer.
What we collect
On the help request form we collect your email address (required), a project type, and if you choose to provide them, a ZIP code, optional phone number, and short job description. We do not collect your name or payment information through that form.
Advertising measurement (Meta)
This site uses a Meta (Facebook) Pixel dataset for FixMatched Web. Unless you opt out or your browser sends a Global Privacy Control signal, the Pixel loads when you visit so we can measure traffic and new help requests. We configure it with autoConfig: false and do not use automatic advanced matching or Conversions API.
The Pixel may receive technical data such as browser type, device information, IP address, and page path, and may use cookies or similar storage per Meta's policies. We send PageView on navigation and a single CompleteRegistration event (non-PII labels only) when a request is newly saved — not on duplicates or errors. We do not send your email, phone, ZIP, job description, or name in those events.
Global Privacy Control: when your browser reports navigator.globalPrivacyControl === true, we do not load the Meta Pixel.
Your choice: you may opt out of Meta measurement on Your privacy choices. Your preference is stored in localStorage and a cookie on this device; opting out reloads the site without the Pixel on future visits.
Why we use it
When you submit a help request, we store it privately on our hosting provider and may contact you by email or phone about that request. Optional ZIP, phone, and description help us understand your project. Today, we do not share your request with plumbing companies or lead partners — matching partners are not connected yet. If that changes, we will update this policy and the form before sharing request data in a new way.
Meta measurement (above) is separate from how we store and follow up on your request.
Site analytics (Vercel Web Analytics)
We use Vercel Web Analytics on this website to understand aggregate traffic: pages viewed, referrer, country/region (derived from connection), and device or browser type. It is designed to work without third-party advertising cookies and does not follow you across other sites. It is separate from the help request form and from Meta measurement (above).
Service providers
We use hosting and private storage infrastructure on Vercel (including a server-only Blob store when connected) to operate the site and store requests. Those providers process data on our instructions to run the service, not for their own marketing.
Retention and deletion
We keep request records while we need them to operate the service and follow up with you. To request deletion, use the same email on Contact us through the request form and note that you want your request removed, or visit Your privacy choices for measurement preferences. We do not offer an automated self-service deletion portal today.
Limitations
Automated buyer lead routing and instant online quotes on this site are not active. We do not send SMS messages. FixMatched is not a plumbing contractor or emergency service.
Children
The service is intended for adults arranging home services. We do not knowingly collect information from children under 13.
Changes
We may update this policy as the product changes. We will revise the effective date when we do.
Contact
Privacy questions: submit a note through Contact us through the request form or manage measurement on Your privacy choices.